Shipping policy
Shipping Policy
1. Shipping Methods and Timeframes: We offer several shipping options to accommodate your needs. Our standard shipping method typically takes 5-7 business days for delivery for standard merchandise and 10-14 days for custom items within the U.S. Expedited shipping options are also available for faster delivery for standard merchandise and usually takes 3-5 business days and 5-7 days for custom items. Additional Fees will apply to have custom custom items expedited.Â
2. Processing Time: Orders are processed and shipped within 3-5 business days of receipt, excluding weekends and holidays. Please note that processing time may vary during peak seasons or promotional periods.
3. Shipping Rates: Shipping rates are calculated based on the weight of the package and the selected shipping method. You can view the shipping costs at checkout before completing your purchase. We may offer free shipping promotions for orders meeting specific criteria, which will be clearly indicated on our website.
4. International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. Customers are responsible for any additional charges related to customs clearance. Please note that international shipping times may vary depending on the destination and customs processing.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by using the provided tracking number on our website or through the carrier's website.
6. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible at info@theplushpillowcompany.com
7. Lost or Damaged Shipments: In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.
8. Shipping Restrictions: Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse shipping or cancel orders that violate these restrictions. Additionally, we do not ship to P.O. boxes or APO/FPO addresses.
9. Order Cancellation: Orders can be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled. If you need to cancel an order, please contact our customer service team as soon as possible at info@theplushpillowcompany.com
10. Contact Information: If you have any questions or concerns about our shipping policy, please contact our customer service team at info@theplushpillowcompany.com
Policy Last Updated: April 18, 2024